This button sized gizmo seems like a great idea. Find your keys, your dog, your wallet .. all using blue tooth and your cell phone!Still can not get tech support.
We bought 7 TRACKRS , to work with my Samsung Note 4 and my wife’s Note 3. We wanted to track our wallets, diabetes kit, keys, phones, and even our dog.
Mine worked well but we spent days trying to get their app to work on my wife’s phone. Efforts to get tech support were horrid.
No voice response was available, Their excuse was that as startup they needed to conserve resources. All of the support we could get was by email and most of the advice was bad. They had us replacing batteries and even sent out two more devices. Emails would come from different people with different advice. We would do what we were told, it would not work, we would send another email ………………..
Eventually an email told us Trackr’s app was not compatible with the Samsung Note 3. But, then Samsung pushed an update so after weeks of time spent on email, her phone could control the Trackrs.
For a few weeks the TRACKRS were a great help. Even the crowd finding feature worked when I forgot my wallet the app reminded me where I had left it.
Now both phones have stopped working. Both my wife and I have sent email and posted on FACEBOOK requesting support. NADA.
Most recently, in response to posts on FACEBOOK, we got an email providing links to FAQS and a FORUM. The FAQ are without content and all the forum did was send me to a page where I could submit a question. AFTER I did that I got a message that there was no one there to take the message so I was asked to please send an email instead.
A friend on Facebook did more research. John Hoyle reports: “I think you’ve spared me a lot of regret. I’ve since done some searching, they’ve got dismal ratings on Amazon, and the BBB gives them an F. I’d seen an advertising video on Facebook, which was very well done and I nearly purchased based only on that. Then I came here. I’m in the mechanical design field, and the saying is “if you have a bad product, you can spend money improving it or spend money on advertising” hmmm.”