How the Philippines is crushing the Indian call center business
Americans forget that for decades the Philippines were an American colony. Now, that heritage may be an advantage! Americans call 1-800 are all too familiar with Larry, Bob and or Jennifer who answer the call for help. Despite the names, the accent is hard to comprehend or laced with unfamiliar idioms. Lets call it the Indian accent problem. The Philippinoes. whose fo9rst names may even be Paul, Mary, or Juan actually speak American! Readmore