The-Ave.US

For Diabetic Patients: Do yourself a favor and do not work with this company unless it is your only option for CGM sensors, CGM transmitters and insulin pump supplies. I recommend you try to get these supplies through pharmacy benefits instead if you have the option just to ensure you have reliability in getting supplies, even if it costs you more out of pocket.

I used Byram for my CGM supplies for almost three years.  Their computer systems and supply chain are unreliable. In that time they sent shipments to the wrong address, sent supplies late and were out of stock on some occasions. This doesn’t work for people who need medically necessary equipment.

The biggest reason to stay away is because they are predatory in nature. When I decided to leave so I could get my supplies through pharmacy benefits they gave me a difficult time. I called and requested to be taken off of auto-reordering. This didn’t happen and they sent a box, and my insurance got charged for CGM supplies I could no longer use (as the supplies were for the previous CGM model). They have a No Allowances return policy for all diabetic supplies so you cannot return the supplies and have the charges reimbursed. It took me calling, my insurance company calling on my behalf, me getting statements in written email from them and me sending multiple responses via email to them to say simply “I do not authorize you to send or charge me for anymore medical supplies.”

The crazy part was the predatory marketing that occurred even after getting confirmation that they were not allowed to do business with me anymore. They called me several times and tried to sign me up for auto-reordering again via SMS texts. It was relentless for 3-4 months and has finally stopped. I went so far as to remove my financial and health insurance off of their website to ensure it wasn’t sitting there waiting for them to simply authorize again.

TL:DR Stay away!

because i won’t pay the bill, they won’t fill my auto refill which should have happened last week. Changed my doctor in my account and won’t change it back(never seen the doctor they changed it too.)
Guess i will be calling my insurance company, seeing if they will do anything or allow me to change suppliers, and possibly using the rest of my pump supplies and then back to shots if i can’t get my insulin pump supplies, the pump makes my life 10x easier but at least i have the option to do shots if i need to I’m fed up with Byram though.

DO NOT USE THESE PEOPLE!

I’m diabetic and they send me a 90 day supply of CGM sensors and then refuse to ship until the 90th day for the next order despite my insurance company calling them and saying it’s ok to ship earlier. So I go without in between.

I am VERY pleased with Byram Healthcare!  NO business is perfect, BUT if there is an error, it’s fixed immediately, that is what customers remember.  I have made mistakes, and I asked Byram for their help, again was fixed immediately.  Customer service is great, they recap the order.  I would rather speak to CS than book online.  Byram follows-up with an Email, so you know when your shipment is arriving, sometimes earlier than the estimated arrival date.  Thank you Byram Healthcare!!  You are doing GREAT!!

Incompetent and inconvenient, frankly. I ordered my breast pump from Byram, through United Healthcare. United Healthcare only allows pumps to be processed and shipped 30 days before your due date, which made me nervous since my first baby was almost three weeks early. However, Byram processed and shipped my order immediately as soon as we were 30 days out – so far, so good!

But when the pump arrived, it was the wrong pump! I called immediately and was told that they would email me a return shipping label, I would send back the wrong pump, and only then would they send the correct pump… and if I did it wrong, I’d be charged $300 for getting two pumps.

When they sent me the prepaid label, it had no barcode that the post office could scan to confirm I’d dropped it off. Of course, the prepaid label was also for “parcel post,” the cheapest rate, which can take up to *14 business days.* By the time they receive and process the  pump they sent in error, let alone send me the correct pump, my baby will likely have been born. So much for getting my pump set up and ready early!

To top it off, they also sent me the shipping label for some poor woman named “Sarah” who would have been without her label had I not notified them of their error. I don’t know this Sarah but I feel we are forever connected in the sisterhood of dissatisfied pump recipients.

I hope the rest of my experience will be smooth, and that my new baby won’t have the same medical issues as my first did that required exclusive pumping in the first few weeks. But for now, the experience has been terribly inconvenient and anxiety producing. I’m very disappointed with their service. They should move heaven and earth to fix their mistakes when they impact their customers’ health. Instead, they acted like this happens all the time and could hardly be bothered to fix it.

UPDATE: My correct pump came today, even though I can’t imagine they have received the one I returned. Now all that remains is hoping and praying that my returned pump will arrive without being lost in the mail. It’s an exercise in trust, that’s for sure.

Customer service reps don’t care and sound overworked and underpaid. I placed an order, which was not approved by my insurance and this company never notified me, I had to chase them down. Get your act together!

You can tell by the attitude of the reps, that they don’t care about customers.

Terrible company. I have medicare and Medicaid and am a QMB also. Unless I am wrong it is illegal and against federal law to Try to make me pay 450 dollars . They charged medicare EIGHT dollars a Cath and Medicare paid 1600 . Thankfully I didn’t need to use Cath until now so I have a months supply . They shouldn’t be allowed to deny a very sick person their medical supplies . They called me 3 or 4 times a day trying to get me to reorder supplies. I finally put their number on call blocking . At all hours too. Bill Medicaid for the rest of the bill. Take a look at their financial hardship form. I bet no one gets that . I am a nice person and I would pay them 20 or 30 a month if they were nice about it . Allegro medical has supplies for 60 percent cheaper .

ABSOLUTE JOKE OF A COMPANY!  DON’T WASTE YOUR TIME WITH THEM!

This is the worst company ever, they don’t care in the least about the customers. I’m surprised they are in business. Customer service is a joke.

They call continuously. Junk calls in the middle of the night. You will get reported if you don’t stop!
Junk company!

20 min. on hold – call got dropped – they put in notes I hung up – obviously didn’t.
Another 20 min. on hold – explained I requested new G6 back in May.
They sent G5 instead and won’t take back.
Said they already billed my insurance and even if they took it back I couldn’t get another 3 month supply because they billed already.
They are obviously trying to get rid of their older G5 supplies.
If you can get supplies from anyone else – I would!

Complete incompetence. No care or concern for customers. Representatives have no clue or concern for customer requests or experiences. Order status or progress is frequently incorrect.
Report this company to BBB.

If I could give less than 1 star rating I would. My mother in law gets diabetic supplies. They are late on shipments and she calls in to speak with a supervisor and the phone and they wont let her. I know for a fact that they have a supervisor. They said they dont have one and they can call back the next day. That doesnt get my mother in laws important diabetic supplies to her quicker. She needs them by wednesday and they now say 5 days to ship. She needs them shipped quicker. This is people’s lives. Get your stuff together to get stuff here on time so that people dont need to talk to supervisors that you guys say dont exist…

This is the WORST possible company to have to do business with. If you have to place an order over the phone, be prepared to be on hold for a long, long, long time. You’re best if you can do things online (clearly what they prefer) but if you have to call (which I had to) you’ll experience long waits and rude staff. To pay a bill and order new supplies, I was on the phone for over 40 minutes. And the staff act completely bothered and miserable to be talking with you. I soooo wish my insurance didn’t dictate that I had to use them for my supplies. I would go anywhere else, but I’m stuck. I seriously thought about changing CGM’s so I wouldn’t have to use Byrum Healthcare. They’re horrible.

Here is my unfortunate history with this company:

March 20: I placed an order for DexCom transmitters.

March 23: I received my order for DexCom transmitters (22599720).

(All is good so far!)

March 31: I received an email notification with a FedEx tracking number for an order I did not place.

(Not good.)

April 1: I emailed Byram about receiving notification of a FedEx tracking number for an order I did not place.

April 3: A Byram rep replied to me: “I have forwarded your concern onto my manager, I believe it was a sensor order placed by our new accounts team in error but I will have her investigate further and reach out to you.” (She never reached out to me.)

April 4: I received the box for the order I did not place. I emailed Byram, asking what it wanted me to do with the shipment.

April 5: A Byram rep replied: “I will let you know as soon as I hear back from Management.” (She never let me know.)

April 25: I emailed Byram: “I continue to hold a box containing a shipment I did not order. According to an explanation of benefits I received from my insurance company, you submitted it to my insurance company. Please let me know what I should do with the box.” (No one ever responded to this message.)

May 6: I emailed Byram, again inquiring as to instructions for returning the shipment it sent me that I did not order. (No one ever responded to this message.)

May 22: I called Byram’s customer service department. The person I spoke with informed me she would investigate the issue and call me back. (She never called me back.) In the mail that day I received the invoice for the order I did not place.

May 27: I received a “final notice” statement, stating an amount due for the order I did not place, even though I had received the invoice for that non-order just five days prior.

May 28: I emailed the statement to Byram: “We received the attached ‘final notice’ statement yesterday concerning the order we did not place. Please remove this ‘amount due’ and provide instructions on how you would like us to send back the package you sent us that we did not order.” (No one replied to me.)

May 31: I called and spoke with a different person in Byram’s customer service department. After I explained to her the situation, she informed me that Byram would have to listen to the recorded message in which I placed my order back in March. I said that was fine and asked how long that would take. She stated it would take a couple of days and then she or someone else would get back to me. (No one ever got back to me.)

June 17: I finally received the invoice for the one order (22599720) I did place. I promptly sent in payment for it.

June 23: I received a statement showing payment on both orders as due.

June 27: I give up and send payment for the order I did not place (I’ll be able to use the product several months from now), along with a letter requesting the closing of my account.

Shockingly incompetent company. Shipments are delayed, sent to the wrong address, customer service is brutal, website was only recently updated to a 21st century standard. Customer service is unreachable weekends and holidays, not available 24/7.

For a health care provider, the level of service is completely unacceptable. Unfortunately, it’s insurance’s choice to work through them, not mine, but if I can ever get my supplies elsewhere, I will.

I have created a Yelp account specifically to give this company a terrible review. If you have any other option for healthcare supplies, go with that because I can guarantee it is better than Byram. I have been trying to set up a payment plan for over two months now. They said they could not debit my bank account until I had signed a form and sent it back. Ok so I signed the paper I got in the mail, put it in the prepaid envelope they sent me and put it in the mail. Over a month and nothing. I gave them a call to see what’s up and they said they never received my signed form. Ok cool. Sent it again, signed it again, mailed it again to the address in the prepaid envelope they sent me. Called over a week later to confirm receipt. NEVER GOT IT AGAIN. The lady on the phone said “it takes 3-5 days for the mail to get here” ok yeah that makes sense except for it’s been EIGHT DAYS. Then she wanted to act like I sent it to the wrong address. Nope sorry, if it was sent to the wrong address that’s your fault you sent me an incorrect envelope BOTH TIMES. And just like the last time, she wants to remind me that “I’m two months late in my payments”. Yep. I know. I don’t want to be. If this were a functional business I would have been making payments two months ago. This is just the tip of the iceberg for me with this company. They are consistently messing things up, giving me wrong information, giving my insurance company wrong information, making it 10000% harder than it has to be to get my diabetes supplies that I need to survive. No big deal. Seriously, choose another distributor.

Zero stars are more appropriate. Bryam obtained my insurance information from my home nursing service in the Houston suburbs. I never gave either the nursing company permission to do this nor did I authorise the order. Days later I got a surprise call from Byram thanking me for choosing them. A day after the call I received a very large box loaded with what I found out later was 30 days of medical supplies which  Byram priced at well over $400.  Two weeks into my treatment my doctor charged the protocol but the nursing service never notified Byram as the supplies piled up, unused. When I got a bill from Byram I called their billing department to protest the surplus and ask how to return them. After nearly 25 minutes on hold Byram told me  their policy is no returns after 45 days. They said I could appeal the situation with their Customer Service department, then transferred me. Another 10+ minute period of being on hold. Customer Service told me they could NOT help and, without asking, transferred me back to Billing. On hold for a third time, I hung up.
Using Bryam’s original invoice I calculated I am sitting on over $160 in unused medical supplies, including 29 rolls of gauze.
My Medicare HMO left me with a $50 co-pay on Byram’s inflated bill which, of course, I have no intention of paying. Both Byram and my nursing home healthcare service are flirting with complaints to the local BBB as well as the State Attorney General.
Shoddy secretive service and grossly inept billing & customer service departments. Zero stars. Definitely NOT recommended. Avoid Bryam like the plague.

The one star I gave them is one star too many. I should have read these reviews before I started ordering from them.  I ordered diabetic supplies which is normally covered by insurance but my last order was rejected due to how it was submitted which is not surprising because they also screwed up the order when I got it. When I called Byram they were extremely rude and totally unhelpful. The girl insisted that I needed to straighten it out with the ins co and wouldn’t even speak to me about it. It was the way they submitted the claim and she refused to even have a conversation with me in order to correct it.  In fact she was rude from the moment she picked up the phone like she clearly didn’t want to be there. Why did she even answer the phone if she didn’t want to work?  If this company wants to stay in business they need to get rid of the dead wood and start training their people properly.  That’s the last order they got from me.

This company was told NOT to send supplies to my mom.  Moreover, it kept demanding a signature so that it could bill my mom’s insurance for supplies that she never received.  When my mom didn’t provide a signature, they threatened to send her name to collections.  After I requested assistance from our state’s Attorney General’s office, Byram magically backed off.